1. Introduction

Autofay Surveying & Appraisal Services L.L.C S.O.C ("we", "us", "our"), operating under the trade name Autofay, is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable UAE data protection laws.

2. Information We Collect

Contact information: Name, phone number, email address.
Vehicle information: Make, model, year, and other details you provide when booking.
Payment information: Card payments are processed securely via Stripe. We do not store card details on our servers.
Usage data: Pages visited, browser type, and IP address collected via standard web analytics.

3. How We Use Your Information

To confirm and fulfill your inspection booking.
To deliver your inspection report.
To respond to your inquiries.
To send service-related communications (confirmation, reminders).
To improve our website and services.

We do not sell your personal data to third parties.

4. Data Sharing

We may share your data with:

Inspectors: To coordinate and perform the inspection at the agreed location.
Service providers: Payment processors, SMS/email delivery services, operating under strict confidentiality obligations.
Legal authorities: If required by UAE law or court order.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Inspection records are retained for a minimum of 2 years. You may request deletion of your data at any time, subject to legal requirements.

6. Your Rights

Under applicable UAE data protection regulations, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Opt out of marketing communications.

To exercise these rights, contact us at support@autofay.ae.

7. Cookies

Our website uses essential cookies to function correctly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect site functionality.

8. Security

We implement industry-standard security measures including HTTPS encryption and access controls to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact

For privacy-related inquiries:

Email: support@autofay.ae
Phone: +971 50 737 4221